JNR Computer Services - Complaints Procedure

At JNR Computer Services, we are committed to providing the highest level of service. However, if you are dissatisfied with our services or have concerns about the way we handle your personal data or any partnerships, we encourage you to bring these matters to our attention so we can address them promptly.

1. How to Submit a Complaint

If you wish to make a formal complaint, please contact us by any of the following methods:

Email: complaints@jnrcomputers.co.uk
Phone: 01903 718188
Post: The_Track, Station Road, Bognor Regis, PO21 1QF

Please provide as much detail as possible about your complaint to help us investigate and resolve the issue swiftly.

2. Timeframes for Response

We aim to acknowledge all complaints within 48 hours and provide a full response within 14 working days. If we require additional time to investigate, we will keep you informed.

Escalation

If you are not satisfied with our response or believe that specific regulatory bodies should be involved, you can escalate the complaint to the relevant authority based on the nature of the issue.

2.1 For Data Protection Issues (including Data Breaches)

If your complaint concerns a potential data breach or how we have handled your personal data, you have the right to report your concerns to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk/
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

2.2 For Issues Related to Microsoft Products or Services

If your complaint involves Microsoft products or services that we provide through our partnership with Microsoft, you can escalate your complaint to Microsoft Partnerships if you feel the issue has not been resolved satisfactorily.

Microsoft Partnerships UK

Website: https://www.microsoft.com/en-gb/
Phone: 0800 026 0329
For business-specific issues: Microsoft UK Partner Supporthttps://www.microsoft.com/en-gb/

2.3 For Issues Involving .gov.uk Domains

If your complaint involves the handling of a .gov.uk domain, you can contact the Central Digital and Data Office (CDDO) or Nominet.

Central Digital and Data Office (CDDO)

Website: https://www.gov.uk/government/organisations/central-digital-and-data-office
Phone: 020 7276 1234

Nominet (for domain name registration and disputes)

Website: https://www.nominet.uk/
Phone: +44 (0) 1865 332211
Address: Nominet UK, Oxford Science Park, OX4 4DQ, United Kingdom

3. Final Steps

If your complaint remains unresolved after following the escalation procedures, you may wish to seek independent legal advice or contact a dispute resolution service.

Thank you for bringing your concerns to our attention. We take all complaints seriously and will work to ensure that your issues are resolved fairly and efficiently.

John Maund
Partner
JNR Computer Services
01903 718188
Address: The_Track, Station Road, Bognor Regis, PO21 1QF